Completed
The scheduled maintenance has been completed.
Posted Apr 16, 2026 - 12:15 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 16, 2026 - 12:00 EDT
Scheduled
12:00 PM–12:15 PM EST on April 16. Our engineering team will perform routine infrastructure maintenance, including an upgrade to our RDS version in the US. This work is intended to improve scalability, performance, and resource efficiency across the platform. No action is required at this time. Thank you for your continued trust.
If any impact is experienced, it is expected to be brief, approximately 1–2 minutes. If needed, please sign out, clear your cache, and sign back in.
Posted Apr 16, 2026 - 11:19 EDT
This scheduled maintenance affected: Admins (Script Builder, Oncall Calendar, Simple IVR, Enhanced IVR, To Dos, Reporting), Agents (Inbound Calls, Outbound Calls, Call Transfers, Call Conferences, Scripts, Recalls, To Dos, Live Chat, ACD, Two-Way SMS), Users (Messages, Liberty Mobile App), Supervisors (Supervisor Dashboard, Supervisor Actions, QA AI), APIs (Messages API, Call Recordings API, To Dos API), and Voice AI Assistant, SMS/MMS, Kauneonga Website.